Terms &
Conditions.
These terms explain the monthly service, payment, suspension and customer responsibilities for a KSA OTT Channel streaming platform.
Last updated: 19 September 20261. About these terms
These Terms & Conditions apply to streaming-platform services supplied by KSA (Pty) Ltd, trading as KSA OTT Channel (“KSA”, “we”, “us” or “our”). By submitting a project request, accepting a quotation, paying an invoice or using a KSA service, the customer agrees to these terms together with the accepted quotation or service schedule.
If a quotation or signed service agreement contains a term that differs from this page, the quotation or signed agreement will apply to that specific service.
2. Services and packages
KSA provides hosted streaming-platform services according to the package selected by the customer. Features, storage, delivery allowances, applications, support levels and overage rates are those shown in the accepted quotation or on the package page at the time of purchase.
A domain based on the customer’s brand may be provided, subject to availability. Third-party developer accounts, app-store charges, registrations or services are excluded unless they are expressly included in the final quotation.
3. Monthly billing and payment date
Subscription fees are billed monthly in advance. Each customer has a regular monthly billing date shown on the invoice. Full payment must be received in cleared funds by the due date. Bank or payment-provider processing time remains the customer’s responsibility.
The customer must use the invoice number or streaming-platform or brand name as the payment reference. A payment without a clear reference may take longer to allocate.
4. Non-payment, suspension and continuing charges
Suspension is not cancellation. If an invoice is not paid by its due date, KSA may suspend the website, streaming platform, applications, administrative access or related services, subject to applicable law. The customer’s subscription remains active during suspension because hosting, storage, domain, licensing and platform resources remain allocated.
Suspension does not pause the billing cycle, remove outstanding charges or change the normal monthly invoice date. Monthly subscription fees and any applicable usage charges continue to accrue until the service is formally cancelled in accordance with these terms.
Any late payment will first be applied to the oldest outstanding invoice. KSA may restore service after all overdue amounts have been paid and cleared. Restoration may take up to two business days.
Example: If the customer’s normal payment date is the 8th and payment is not received, the service may be suspended. If the customer pays on the 2nd of the following month, that payment settles the overdue invoice. The next monthly invoice will still be issued on the 8th and will also be payable. The billing date does not move to the date of the late payment.
5. Cancellation
To stop future monthly billing, the customer must send a written cancellation request to support@ksaottchannel.com or Payment@ksaottchannel.com. Cancellation takes effect after confirmation by KSA and subject to any notice period stated in the customer’s quotation, service schedule or applicable law.
The customer remains responsible for all invoices, overages and other charges incurred up to the effective cancellation date. Suspension for non-payment does not constitute a cancellation request.
6. Usage and overage charges
Starter, Growth and Business packages include the storage and delivery allowances shown for the selected package. Usage above those allowances is billed at the applicable overage rates. Enterprise usage and overage pricing is specified in the customer’s quotation.
The customer is responsible for monitoring expected audience size, uploads and delivery use and for paying charges generated by authorised use of the platform.
7. Customer content and responsibilities
The customer must have all rights, licences and permissions required for content uploaded, streamed, monetised or distributed through the platform. The customer may not use the service for unlawful, infringing, harmful or fraudulent activity.
KSA may remove or restrict content when reasonably necessary to comply with law, protect the platform or respond to a valid rights complaint.
8. Service availability and third parties
KSA aims to provide a reliable service but does not guarantee uninterrupted availability. Planned maintenance, internet failures, third-party provider interruptions, security incidents or circumstances outside reasonable control may affect access. KSA will use reasonable efforts to restore affected services.
Payment processors, hosting providers, app stores, domain registries and other third parties may apply their own terms, fees and availability requirements.
9. Intellectual property
The customer retains ownership of its authorised content, brand material and trademarks. KSA retains ownership of its platform technology, templates, software, operating methods and other pre-existing intellectual property. The customer receives a limited right to use the service for the duration of the paid subscription.
10. Privacy
Personal information is handled as described in the Privacy Policy. Customers must ensure that any viewer or end-user information they process through their own streaming service is handled lawfully.
11. Applicable law and fair terms
These terms are governed by the laws of South Africa. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable consumer-protection or data-protection law. If a provision is found unenforceable, the remaining provisions continue to apply.
12. Contact
Questions about billing may be sent to Payment@ksaottchannel.com. Service and cancellation enquiries may be sent to support@ksaottchannel.com.